Service Advisor

Pottstown, PA
Full Time
Mid Level

Optimum RV, a growing full-service RV Dealer, is seeking a Service Advisor. 

Summary: 

Optimum RV is a family owned RV Dealership looking to hire an experienced Service Advisor! The ideal candidate has 3-5 years experience and can work in a high volume, fast paced environment.  

Responsibilities: 

  • Presents Maintenance Menu’s to Customers Based on Length of Ownership & Manufacturer Recommendations 

  • Performs service “meet and greet” 

  • Initial Vehicle Walk Around 

  • Performs vehicle Courtesy Inspection 

  • Generates all service Repair Orders and close R.O.’s when work is completed 

  • Acquires customer authorizations on service work 

  • Schedules Service Appointments 

  • Answers all service department calls 

  • Liaison between the customer and the service department 

  • Perform daily customer status follow-up phone calls 

  • All other responsibilities as assigned 

Minimum Qualifications: 

  • High school diploma or GED equivalent 

  • 2-3 years customer service 

  • RV/Automotive/Powersports Experience Preferred 

Essential Characteristics

RELIABLE

  • We do what we say we're going to do, when we say we're going to do it... every time.

HUMBLE

  • We are trainable, coachable and confident... not arrogant.

HUSTLE

  • We are self-motivated, driven and never satisfied.

TEAM PLAYER

  • We are stronger as one. We help each other, regardless of department or position.

LOYALTY

  • We are committed to the success of the company through ups and downs because this is our career.

Benefits: 

Optimum RV offers an excellent benefits package to all eligible employees including: 

  • Competitive wages 

  • Medical insurance 

  • Dental insurance 

  • Vision Insurance 

  • Company-Paid Life insurance 

  • Supplemental Life Insurance 

  • Short & Long Term Disability 

  • Critical Illness, Accident and Hospital Indemnity coverage 

  • EAP 

  • Wellness Program including Gym Reimbursement 

  • Vacation, Personal Time & Holiday pay 

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship with you at any time, with or without cause, and without notice. 

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